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Casoola Casino VIP Programme: Levels, Coins and Rewards
Worth a spin
Worth a spin
How the five VIP levels work
Your loyalty level is linked to your activity. As you continue wagering, you earn coins and progress through the five-level programme. Each level builds on the benefits available before it, so regular activity can give you access to more rewards and support.
| Level | Benefits |
|---|---|
| Levels 1-2 | On-site promotions and 24/7 live chat support |
| Level 3 | On-site promotions, 24/7 live chat, personalised offers, higher withdrawal limits and 15% daily cashback |
| Levels 4-5 | Everything at level 3, plus a personal VIP manager |
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The programme also includes a point exchange system for players with repeat activity. Your progress is based on your playing activity, while the exact level structure and allowance table are set out in the terms and conditions.
The main upgrade arrives at level 3
Level 3 adds personalised offers, higher withdrawal limits and 15% daily cashback. Levels 4 and 5 add a personal VIP manager to these benefits.
Earn coins and exchange them in the casino shop
Coins are awarded when you wager. You can take them to the casino shop and exchange them for casino bonuses, free spins and other rewards. This gives your regular play an additional reward path alongside the promotions available at your loyalty level.
Play and wager through your account to earn coins as part of the loyalty programme.
Look through the available rewards and choose an item that suits how you want to use your coins.
Use your balance to exchange coins for the selected casino bonus, free spins or other reward.
Check the conditions attached to the reward before activating or using it.
The shop is designed for players who want to turn repeat activity into different types of casino rewards. The available selection can include free spins and casino bonuses, while the number of coins needed depends on the reward you choose.
Choose rewards that match your play
Save coins for the reward you want rather than exchanging them automatically. Go through the conditions first so you know how and when you can use it.
Personalised offers and cashback from level 3
Level 3 introduces personalised offers tailored to your activity. This level also includes 15% daily cashback. The cashback benefit continues at levels 4 and 5, alongside the personal VIP manager added at those stages.
Live casino players can also access a separate cashback activity. It pays 25% of weekly losses on live games, up to £350 per week, and is claimed through live chat. Additional free spins are awarded according to the number of days you were active on live games during that week.
| Active live days | Free spins |
|---|---|
| 1 day | 5 |
| 2 days | 10 |
| 3 days | 15 |
| 4 days | 25 |
| 5 days | 50 |
| 6 days | 100 |
Cashback is a reward linked to qualifying activity, not a guarantee of a return. Gambling uses real money and losses can occur, so set limits that fit your budget before you play.
VIP support and account help
All loyalty levels include access to 24/7 live chat. The average response time is around 3 minutes, and support is available in 15 languages, including English, German, French, Spanish and Italian. Email support is also available at any time.
At levels 4 and 5, you receive a personal VIP manager as well as the regular support available at level 3. A separate VIP customer support team is also available for eligible members.
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If you want to change your deposit or loss limits, arrange self-exclusion or close your account, contact support through live chat or email. These tools are available at any time, regardless of your loyalty level.
VIP tables and higher playing limits
VIP members can access live tables with maximum stakes of up to £20,000. The available stake depends on the table and the conditions that apply to your account.
Higher account withdrawal limits become available from loyalty level 3. Your allowance depends on your gaming activity over the previous 90 days, and the full level table is published in the terms and conditions.
Play within a limit that suits you
A higher VIP limit does not mean you need to use it. Choose stakes and deposit limits that keep your play within your budget, and contact support if you want to set activity or loss controls.
The VIP Programme is built for players who want rewards and support linked to repeat activity. You can earn coins, exchange them in the casino shop and move through the levels while keeping control of your account.
Start earning loyalty rewards
Play responsibly, build coins through eligible wagering and use the benefits available at your current level.
