Privacy Policy

We collect personal data when you create an account, use our website, contact us, make payments or take part in activities connected with our services. The information we collect depends on how you use your account and the legal checks that apply to you.

Account and contact details

This can include your name, date of birth, address, email address, username, account preferences and other details you provide when opening or managing your account. We may also keep records of messages you send to us and our responses to you.

Identity and age information

To verify your age, identity and eligibility to use our services, we may ask for identity documents and information that supports those documents. This can include information from identity databases, address records and other lawful sources. We may keep details of the checks carried out and the outcome of those checks.

Payments and transactions

We collect information about deposits, withdrawals, payments, bonuses, gaming activity and account balances. Payment information may be processed by the relevant payment provider. We do not need to hold every detail of your payment card or account where the payment provider processes that information directly, but we may receive information needed to confirm and manage a transaction.

Device and usage information

When you use our website, we may collect your IP address, device type, operating system, browser type, language settings, time zone, pages viewed, session information and interactions with our website. We may also collect information about errors, security events and the way your device connects to our services.

Some information is collected directly from you. Other information is created when you use your account or is obtained from service providers that help us verify identity, process payments, protect our systems or meet our legal duties.

We use personal data only where we have a lawful reason and a clear purpose. These purposes include:

• Opening, administering and securing your account, including managing your preferences and account settings.
• Providing our website and services, recording transactions and making payments or withdrawals.
• Verifying your age, identity and account information before and during your use of our services.
• Detecting, preventing and investigating fraud, money laundering, payment abuse, account misuse and other unlawful activity.
• Protecting our customers, our systems and the integrity of our services.
• Meeting our legal, regulatory, accounting and reporting duties, including responding to lawful requests from competent authorities.
• Handling questions, complaints, disputes and requests for information.
• Sending information about offers or services where you have opted in to receive that information, subject to your choices and applicable law.
• Understanding how our website is used so that we can maintain, secure and improve its operation.
• Applying responsible gambling controls, including account restrictions, deposit limits, time-outs and self-exclusion requests where relevant.

We may combine information from different sources where this is necessary for one of these purposes. For example, account, transaction and identity information may be considered together when we carry out security or compliance checks.

UK data protection law requires us to have a lawful basis for using your personal data. In plain terms, the main bases we rely on are:

• Contract: we need to use certain information to open and operate your account, provide the services you request, process transactions and carry out our responsibilities under our terms.
• Legal obligation: we must use and retain information to meet duties imposed by law, including age and identity checks, financial crime controls, record keeping and responding to lawful requests.
• Legitimate interests: we may use information where it is reasonably necessary for our business interests, such as keeping accounts and systems secure, preventing fraud, managing customer support and improving our services. We consider the effect on your rights before relying on this basis.
• Consent: in some cases we ask for your consent, such as where you choose to receive certain marketing communications or where consent is required for a particular use of cookies. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.
• Vital interests: in limited circumstances, we may use information where it is necessary to protect someone's life or prevent serious harm.

Where we use your information for direct marketing, you can change your preferences or opt out. You can also object to direct marketing at any time. Stopping marketing messages will not stop essential account, transaction, security or legal communications.

Some information may be particularly sensitive or may be used to identify unusual activity. We apply additional safeguards where the law requires them and limit access to people and providers who need the information for an authorised purpose.

We do not sell your personal data. We share it only where this is necessary to provide our services, protect our business and customers, or comply with the law. Access is limited to the information needed for the relevant purpose.

• Payment providers: to authorise deposits, process withdrawals, prevent payment fraud and resolve transaction issues.
• Identity-verification providers: to confirm your age, identity, address and account information.
• Fraud-prevention and financial crime partners: to identify suspicious activity, protect accounts and meet obligations relating to fraud and money laundering.
• Technology, security and support providers: to host, maintain, monitor and protect our website, systems and customer service functions.
• Professional advisers: where they need information to provide legal, accounting, audit or other professional services.
• Regulators, law enforcement bodies and other authorities: where disclosure is required or permitted by law, or where it is necessary to protect rights, safety or the integrity of our services.

A provider that processes personal data for us must follow our instructions, keep the data secure and use it only for the agreed purpose. We expect appropriate confidentiality and security controls from the organisations we work with.

If personal data is handled outside the United Kingdom, we use the safeguards required by applicable data protection law. These safeguards may include approved contractual protections or another lawful transfer method.

How long information is kept

We keep personal data for as long as your account is open and for the period required afterwards by law, regulation, accounting rules, dispute handling needs and our legitimate business requirements. The length of time depends on the type of information and the purpose for which it was collected.

When information is no longer needed, we delete it or make it anonymous in line with our retention procedures. Some information may remain in secure backups for a limited period before it is removed or overwritten.

Your data protection rights

Subject to legal conditions and exceptions, you may have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase your personal data where there is no lawful reason for us to keep using it.
• Ask us to restrict how we use your data in certain circumstances.
• Object to processing based on legitimate interests, including direct marketing.
• Ask for certain information to be provided in a usable format or transferred to another provider where data portability applies.
• Withdraw consent where we rely on consent for a particular use.

These rights are not absolute. For example, we may need to retain information to meet legal duties, prevent fraud, protect the rights of others or establish, exercise or defend legal claims. We will explain the reason if we cannot fully comply with a request.

How to make a request or complaint

To use your rights, ask a question about this policy or request information about the data we hold, write to support@casino-casoola.co.uk. Please provide enough information for us to identify your account and understand your request. We may ask for further information to confirm your identity before responding.

We aim to respond within the period required by applicable data protection law. If you are not satisfied with our response, you can complain to the Information Commissioner's Office.

Cookies

We use cookies and similar technologies to operate our website, remember settings, support security, understand usage and, where permitted, tailor communications. The types of cookies we use and the choices available to you are explained in our Cookie Policy.

We may update this Privacy Policy when our services, legal duties or data practices change. The latest version will apply when you use our services after it is published. We encourage you to look at this page from time to time so that you understand how we handle your information.