Bonus Terms and Conditions

These terms apply to bonuses, free spins, cashback, prize promotions, deposit offers and other promotional benefits made available by Casoola Casino. An individual offer may include additional conditions. If an offer-specific condition conflicts with these general terms, the offer-specific condition applies to that offer only.

You should read the conditions shown in the promotion, cashier or bonus section before opting in or making a qualifying deposit. The information shown there may include the promotion period, eligible games, minimum deposit, bonus amount, wagering requirement, maximum qualifying amount, maximum withdrawal and expiry date.

We may change, suspend or withdraw a promotion where there is a legitimate operational, technical, legal or safer gambling reason. Any change will not remove rights that have already accrued under an accepted offer, unless this is necessary to correct an error, prevent fraud or comply with our obligations.

Bonuses are available only to eligible account holders who meet the conditions of the relevant promotion. Unless the offer says otherwise, a promotion is limited to one bonus per person, household, address, device, payment method and account. We may also apply reasonable limits where accounts appear to be connected.

• You must be aged 18 or over and hold an account in your own name.
• Your account must be open, genuine and used for your own personal play.
• You must complete any identity, age, payment or account checks that we reasonably request.
• You must use an eligible payment method and make any required deposit within the stated promotion period.
• You must opt in where the offer requires an opt-in action, such as selecting a bonus or entering a code.
• You must not be excluded from the promotion by its stated terms or by a safer gambling restriction on your account.

A bonus is not transferable, exchangeable for cash or available to be sold, assigned or shared. We may refuse a claim where the account details, payment information or activity do not support eligibility. We may also restrict a customer to one introductory offer or one offer of the same type.

You are responsible for checking that a bonus has been added correctly and that its balance, expiry and wagering information are shown in your account. If a bonus is not displayed as expected, do not continue to play with the affected funds. Contact support so that we can look into the issue.

A qualifying deposit must be made using a payment method accepted on your account and must meet the minimum amount shown in the offer. Deposits that are reversed, charged back, cancelled or otherwise not successfully received do not qualify. We may exclude certain payment methods where this is stated in the promotion.

Unless the promotion says otherwise, a bonus is added separately from your cash balance. The order in which cash and bonus funds are used may be shown in your account. Bonus funds and any winnings associated with them may remain restricted until the applicable wagering requirement has been completed.

The wagering requirement is the number of times the qualifying bonus, deposit, or combination of both must be wagered before the relevant funds can be withdrawn. The exact requirement is displayed with the offer. Games may contribute at different rates, and some games may not contribute at all.

The table is an example of how contribution can be presented and does not replace the conditions of a particular promotion. Always use the contribution information displayed for the bonus you have claimed.

Placing bets intended to meet a wagering requirement without taking normal gaming risk, including cancelling bets, using prohibited strategies or exploiting a game fault, may be treated as abuse. We may withhold a bonus or associated winnings where activity is not consistent with the promotion or our general terms.

Every bonus may have an expiry period. The applicable date or time is shown in the offer or in your account. If the wagering requirement is not completed before expiry, the bonus and any winnings that depend on it may be removed. Where the promotion has no stated expiry, we may set a reasonable expiry and tell you through your account or the promotion details.

You may be able to withdraw eligible cash funds while a bonus is active, but a withdrawal can cancel the bonus and any associated bonus winnings. The effect of a withdrawal is shown in the promotion conditions or cashier. You should check this information before submitting a withdrawal request.

• A bonus may be cancelled if you opt out, request its removal or make a withdrawal where the offer says this cancels the bonus.
• Unused bonus funds are normally removed when the bonus expires or is cancelled.
• A maximum withdrawal or maximum winnings limit may apply, if it is stated in the offer.
• A deposit may need to remain in your account until the promotional conditions have been met.
• A withdrawal can be held while identity, payment or account checks are completed.

We do not remove legitimate cash funds merely because a promotional benefit has expired. However, we may adjust an account where funds were credited by mistake, obtained through a breach of these terms, or generated through fraudulent, collusive or abusive activity.

Promotions are provided for genuine recreational play. You must not create duplicate accounts, use another person's payment method, conceal relevant account information, manipulate a promotion or use software, automated systems or technical faults to gain an unfair advantage.

We may check accounts before adding a bonus, while a promotion is active or before allowing promotional winnings to be withdrawn. These checks may include identity, age, source of funds, payment ownership, account connection and play activity. A bonus may remain pending while checks are completed.

If we identify a breach of these terms, we may remove the affected bonus and associated winnings, restrict access to the promotion, decline future offers or take action under our general account terms. We will act proportionately and may contact you if further information is needed.

If a technical error causes a bonus, game result or account balance to be displayed incorrectly, we may correct the error. If you notice an error, stop using the affected offer and tell us promptly. We will aim to restore the account position that would have applied without the error.

Safer gambling and promotional messages

Bonuses must not be used to encourage play that is unsafe or outside your limits. You can set deposit limits, take a time-out or request self-exclusion through the available account tools. Promotional messages may be stopped where a safer gambling restriction applies. Support is available through live chat or at support@casino-casoola.co.uk.

If gambling is causing concern, organisations including GambleAware, GamCare, GamStop and the National Gambling Helpline can provide information and support. You should not chase losses or increase your spending to meet a wagering requirement.

Questions and complaints

For help with a bonus, contact us through the live chat on the site or at support@casino-casoola.co.uk. Please include the promotion name, the date of the qualifying activity and a clear description of the issue, but do not send payment passwords or other security credentials.

We will look into complaints under our complaints process and explain the outcome where possible. These Bonus Terms and Conditions should be read with the current general terms for your account. If any part is found to be unenforceable, the remaining provisions will continue to apply.