Cookies Policy

Cookies are small text files placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device and remember certain information. Some cookies are stored only for the time you keep your browser open. Others remain for a set period or until you delete them.

We use cookies and similar technologies to operate Casoola Casino, protect your account, remember choices and understand how the site is used. They can help us provide pages and features in a consistent way. They may also help us identify unusual activity, reduce security risks and maintain the performance of our online services.

Some cookies are required for the site to work. Other cookies are optional and are used only where you allow them through the cookie notice or your browser settings. You can change your choices at any time, although changing or withdrawing consent will not affect information that was lawfully used before your choice was changed.

Cookies may be set by us or by a service provider acting on our instructions. We do not use cookies to collect more information than is reasonably needed for the stated purpose. Where cookie information is connected with your account or device, we handle it in line with our wider privacy obligations.

The cookies used on our website can be grouped into the following categories. A cookie may support more than one activity, but we use the categories below to explain its main purpose in plain language.

Strictly necessary cookies

These cookies are needed to provide basic site functions and help keep your session secure. They do not normally require your consent because the website cannot provide the requested service properly without them.

• Keeping you signed in while you move between account pages, where that function is available.
• Remembering the information needed to complete a secure transaction or maintain a session.
• Supporting security controls, detecting suspicious activity and helping prevent unauthorised access.
• Remembering that you have seen an important service message during your visit.

Performance and analytics cookies

These cookies help us understand how visitors use the website and whether pages or features are working as intended. The information is generally used in aggregated or statistical form. It can show, for example, which pages are visited most often or whether a page takes longer to load than expected.

• Counting visits and identifying general patterns in how people move through the site.
• Measuring page loading times, errors and other technical performance issues.
• Helping us identify areas where information or navigation could be made clearer.

Functionality cookies

Functionality cookies remember choices you make so that the site can provide a more consistent experience when you return. They are not essential to every part of the site, but refusing them may mean that some preferences need to be entered again.

• Remembering your selected language, display or accessibility preference where available.
• Keeping a preference about how information is shown during a visit.
• Remembering settings that make it easier to use a feature you have already selected.

Marketing cookies

Marketing cookies may be used to understand how visitors respond to advertising or promotional messages and to help make those messages more relevant. They may also help limit how often the same message is shown. We use these cookies only where the required consent has been given.

• Measuring whether an advertising message has been viewed or selected.
• Helping avoid repeated display of the same message to the same device.
• Understanding which general campaigns bring visitors to the site.

Marketing cookies do not give us permission to send direct marketing to you by other means. Separate rules and choices apply to direct communications, and you can manage those communications through the options provided with them or through your account where available.

When you first visit the site, our cookie notice may allow you to accept all cookies, refuse optional cookies or select the categories you want to allow. The choices available may depend on the type of device or browser you use. You can return to the cookie controls on the site to change your selection.

You can also manage cookies through your browser. Most browsers allow you to see which cookies are stored, delete some or all cookies, block cookies from particular websites and block cookies generally. They may also allow you to receive a notice before a cookie is stored.

1. Open your browser settings or privacy controls.
2. Find the section covering cookies, site data or website permissions.
3. Choose whether to allow, block or delete cookies for the site.
4. Close and reopen the browser if it asks you to do so, then visit the site again.

The exact steps differ between browsers and devices. Browser settings may apply to every website, not only ours. If you delete cookies, your saved preferences may be removed and you may need to enter information again. Deleting a cookie does not necessarily delete information already held in an account or in our records.

Where the cookie notice offers a settings option, it will normally provide a straightforward way to change optional categories. Your updated choice may be stored in a separate necessary cookie so that the site can remember your decision.

You can use browser controls to block cookies, but the site may not work fully as a result. Some pages, account functions or security checks may not operate as intended. You may also be asked to enter information again, see messages more often or lose preferences between visits.

• You may be unable to sign in or keep a secure session active.
• A deposit, withdrawal or other account process may not complete correctly.
• The site may not remember your cookie choice or other settings.
• Some pages may load incorrectly, take longer to respond or display an error.
• We may have less information available to identify technical problems and improve performance.

Blocking performance, functionality or marketing cookies should not usually prevent basic browsing. Blocking strictly necessary cookies can have a greater effect because these cookies support essential security and account functions. If a feature does not work after you change your settings, try allowing necessary cookies and loading the page again.

Cookie information can sometimes be linked with technical details about your device, browser or visit. In some circumstances, it may be connected with information held in your account. We use this information for the purposes described in this policy, including operating the site, maintaining security, understanding usage and managing your choices.

We keep cookie information for no longer than reasonably needed for its purpose, subject to our legal, security and operational requirements. The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. You can remove persistent cookies through your browser settings.

This policy explains our general use of cookies. The cookie notice or settings tool on the site may give more specific information about the categories active at the time you visit. Cookie names, expiry periods and available controls may change when the site or its security features are updated.

If you have a question about cookies, want help changing your choices or believe a cookie has affected your use of the site, contact us at support@casino-casoola.co.uk or use the live chat on the site. Please do not send your password or full payment details by email or live chat.

We may update this Cookies Policy when our website, technology or legal requirements change. The current version will be available on the site. You should look at this page from time to time so that you know how cookies are being used and how to manage them.