About Us

We provide an online casino environment for adults in the United Kingdom who want to play casino games through their own account. Our game selection includes slots, live table games and jackpot games supplied by established studios.

Our aim is to make the main parts of playing online straightforward. This includes finding games, managing your balance, making deposits, requesting withdrawals and accessing help when you need it. The games available to you, along with the relevant terms, limits and payment information, are shown in your account and at the appropriate point on the site.

We expect every player to use our casino lawfully and responsibly. You must be aged 18 or over, keep your account details accurate and use an account that belongs to you.

Our approach is based on fair play, clear account information and responsible service. We want players to understand how their account works before they deposit or play.

• Fair play: games are provided with their relevant rules and information, so you can make informed choices before playing.
• Fast payouts: we aim to process eligible withdrawals promptly, subject to account checks, payment procedures and any information we need from you.
• Safer gambling: we provide tools and information to help you set boundaries, manage your play and take a break when needed.
• 18+ only: gambling is for adults aged 18 and over. We do not support underage gambling.

No form of gambling should be treated as a way to make money or solve financial difficulties. Set a budget before you play and only use money you can afford to lose.

We use account verification to help protect players, prevent unauthorised use and meet our obligations. We may ask for information or documents before an account is fully available or before a withdrawal can be completed. Any request will be handled through the account process or our support team.

Payment information is handled through secure payment processes. Available methods, processing stages and any applicable conditions are shown in the cashier. To help protect your account, use payment methods in your own name and keep your login details private.

Our support team is available around the clock through live chat on the site and at support@casino-casoola.co.uk. We can help with account access, verification, payments, withdrawals, game information and safer gambling tools.

You can use the responsible gambling tools available in your account to set deposit limits, take a time-out or request self-exclusion. These tools are intended to help you control how much time and money you spend gambling.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support. Help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

If you want to discuss a safer gambling concern with us, contact support@casino-casoola.co.uk or use live chat. We will explain the options available for your account and help you take the next appropriate step.